Privacy Policy


We endeavour to collect and use your personal information only with your knowledge and consent and typically when you ask for a quote and purchase our products and services, make customer enquiries, register for information or other services, request product information, or when you respond to communications from us.

The type of personal information we may collect could include, for example, your name and postal address, date of birth, gender, telephone and mobile phone numbers, email address, and credit/debit card information; lifestyle and other information collected on registration or through surveys. If you choose to provide us with personal information, it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you.

Information defined as ‘sensitive data’ within the Data Protection Act 1998 includes for example, medical history, claims history, criminal convictions, etc. We may collect such information at various stages of our relationship with you and by accepting your policy with us you agree to us collecting such information. We are unable to offer you any insurance product unless you provide explicit consent for the collection and use of such sensitive data as defined in the Act. All personal information will be held in strictest confidence and used only for the purposes for which we collect it.

If you would like us to remove any personal information from our records, then please write to us. Please be ready to quote your full name, address and if applicable your policy number when contacting us. We will make all reasonable efforts to delete your information from our files if it is deemed appropriate.

If you wish to visit our web site, you can do so without disclosing any personal information, although we may use cookies and collect non-personal information about your browsing (click-stream) activities.

‘Cookies’ are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. You can find out more about the way cookies work on

We will endeavour to treat all your personal information as private and confidential. Other than under the terms of this Privacy Statement we will not disclose any of your information to anyone. We would like to bring your attention though to our obligations to disclose information in the following four exceptional cases permitted by law. These are:

  • where we are legally compelled to do so
  • where there is a duty to the public to disclose
  • where disclosure is required to protect our interest
  • where disclosure is made at your request or with your consent